Requirements
- Age - 20yrs or above
Features
- Developing Self
- Customer service legislation, regulation, policies and procedures
- Business knowledge and understanding in a customer service environment
- Specialist customer service knowledge and skills
- Brand, image and reputation
- Improvement to customer service delivery
- Handling and resolving complex customer service issues
- Team working and leadership styles
- Project Management
Target audiences
- Office worker managing resources or staff
- Anyone planning to change career
- Business owners and startups
The City & Guilds Level 3 Customer Service Specialists qualification is for individuals working within the customer service environment. The role of a customer service specialist is to deliver high quality products and services to the customers of their organisation.
This qualification has been developed to support learners completing the Customer Service Specialist Apprenticeship Standard and covers the knowledge, skills and behaviours of the standard. The qualification can also be delivered as a stand-alone qualification, designed for those learners wishing to gain a nationally recognised qualification in customer service specialist.
The qualification covers a range of topics:
- Developing Self
- Customer service legislation, regulation, policies and procedures
- Business knowledge and understanding in a customer service environment
- Specialist customer service knowledge and skills
- Brand, image and reputation
- Improvement to customer service delivery
- Handling and resolving complex customer service issues
- Team working and leadership styles
- Project Management
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 2 qualification.
Registration is at the discretion of the centre, in accordance with equality legislation, and should be made on the Portal. However, learners should be aged 20 or above to undertake this qualification.
Customer service – First Impact is for individuals working within a business environment. The role of a business manager is to deliver high quality products and services to the customers of their organisation.
This course has been developed for managers and business owner understand the importance of customer service.
The course covers a range of topics, check the features section.
Course Fee
No | Course Name | Duration | Course Fees |
1 | City & Guilds Level 3 Customer Service Specialist | 5 Month | £5500 |